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Yuneec products to be returned for whatever reason must be returned within 14 days of purchase via the point of purchase. If purchased from a dealer it should be returned to the dealer, from Yuneec return to Yuneec etc.

For warranty/service returns please see the service and warranty sections in customer support.

Product Return Conditions to Yuneec;

- A Product Return Authorisation (PRA) must be obtained for any return. Please contact the Yuneec office for a PRA number via email This email address is being protected from spambots. You need JavaScript enabled to view it. or phone 0208 449 4321.

    - All returns must be accompanied by the original proof of purchase receipt showing;
    - Date of purchase
    - Name of purchaser (must match the name on the return)
    - Purchase price.

- All returns are delivery pre-paid.

- The returned product is unused, in its original packaging and protected from returns damage. Yuneec is not responsible for any returned product received damaged - see below.

Yuneec UK recommends that you;
(1) use a carrier that offers shipment tracking for all returns.
(2) either insure your package for safe return to Yuneec or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.

If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

Yuneec UK wants you to be completely satisfied with your shopping experience. If, for any reason, you don't like or change your mind about an item you purchased from Yuneec, you may return New and Unused merchandise (with original contents and packaging) within a 14 day return period from the original date of purchase for a refund to the original payment method.