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If you have not received your order, and feel your package may be lost, please first check with the designated delivery carrier using your tracking number.

If the carrier cannot find your package please contact asap by email (This email address is being protected from spambots. You need JavaScript enabled to view it.) or phone 0208 449 4321.

Packages can arrive up to 3 days after the advised delivery date.

Please do not open a PayPal claim against the order, as this could further delay the process and costs may be incurred if the package arrives at the designated destination.