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How do I cancel my order?
Since our ultimate goal is to ship out customers’ orders as quickly as possible, there is only a small window of time when your order can be cancelled. Please contact us immediately and speak with a customer service representative by phone on 0208 449 4321.

Any payment for your order will be refunded to your original payment method. If you paid with a credit card, your credit card will be issued a refund (or the transaction will be voided if you cancel your order the same day it was placed). If you pay through PayPal, your PayPal account will be refunded but any PayPal charges will be deducted from the transaction.

Important: Please keep in mind that if you cancel an order you have paid with a credit card, the funds may have a hold on them for 1-3 days by your bank or credit card issuer. Please understand that these holds are completely out of our control. We recommend in these instances that you contact your bank or credit card issuer to request they ‘release’ the hold that was placed on those funds.

How do I make changes to my order?
The easiest way to make changes to your order is to call our office, cancel, and place a new order. Please do not send us a request through email for your order to be cancelled, as it can take anywhere from 24-48 hours before emails are responded to and your order will most likely have already been processed.